Analisis Kinerja Pegawai Pada Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Medan

The purpose of this study was to analyze and describe the performance employees their obstacles at Medan City Consumer Dispute Resolution Agency (BPSK). research method used is descriptive using a qualitative that focuses on process, description analysis. To determine current (BPSK), researcher chose use 5 dimensions employee proposed by Anwar Prabu Mangkunegara, namely work quality, quantity, discipline, initiative responsibility. quality still low in terms receiving complaints consulting. quantity has not been maximized. discipline gone according what community expects. Employees have good carrying out duties. responsibility for all aspects related tasks carried quite although there are various improvements must be made.